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[Case Study] Call Center Operations and Outsourcing for an Entertainment Company

We will introduce a case study on the implementation of call center operations and outsourcing for entertainment companies.

At the help desk and customer support center of an entertainment company, employees were overwhelmed with post-processing tasks, unable to focus on core business activities, and faced challenges in staff training and response quality. Therefore, we implemented our call center operations and outsourcing, taking on the internal help desk and user-facing customer center. After the implementation, switching from temporary staff operations to outsourcing allowed for specialized training of staff, leading to skill enhancement. [Case Study] ■Challenges - Faced issues with staff training and response quality - Employees were overwhelmed with post-processing tasks and unable to concentrate on core business activities ■Proposal - Outsourcing of the internal help desk and user-facing customer center - Handling inquiries related to technical and network issues *For more details, please refer to the PDF document or feel free to contact us.

• Company：ビートップスタッフ
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